Course overview

Post-Sale Basics

The sale isn’t the finish line. It’s the starting point of a partnership.

In this course, we’ll show you how to transform every client interaction into a meaningful connection, creating loyal customers who come back, refer others, and become advocates for your brand.
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Foundation Level

 

26 Lessons

 

eBook

 

Flexible Learning

COURSE CONTENT

Course Insights

Learners

Videos

Avg Commission

Active Engagement

WHO SHOULD TAKE THIS COURSE

  • Sales Managers

  • Account Managers

  • Sales Representatives

  • Customer Success Managers

  • Any individual looking to expand their marketplace presence

Certification Included 🎓

The Course Completion Certificate from Desatmos is designed for driven professionals looking to elevate their skills and distinguish themselves in a competitive marketplace. This certificate validates your dedication to mastering the essential strategies and tools needed to excel in your field.
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Course Bundles

Post-Sale Basics Course FAQs

Why is the Post-Sale Basics course important?

This course addresses one of the most overlooked phases in sales—the post-sale process. Mastering post-sale basics ensures that your customers feel valued, remain loyal, and become powerful advocates for your business. Research shows that 68% of customers leave companies because they feel ignored. By learning strategies like thanking customers, checking in, and asking for referrals, you’ll ensure your customers never feel undervalued.

How will Post-Sale Basics course help me retain more customers?

Retaining customers is far more cost-effective than acquiring new ones, yet many sales professionals fail to nurture relationships after the sale. This course teaches you how to build loyalty by showing genuine appreciation, addressing concerns proactively, and providing ongoing value. Happy customers stay longer, spend more, and recommend you to others. With these skills, you’ll turn every customer into a repeat buyer and advocate.

How does Post-Sale Basics course benefit enterprises?

For enterprises, the value of the Post-Sale Basics course is exponential. It equips teams with scalable strategies for retaining clients, preventing churn, and driving upsells and referrals across multiple accounts. This not only reduces customer acquisition costs but also ensures stronger, longer-lasting relationships that improve overall business performance. Enterprises gain the ability to standardize best practices across teams, leading to consistent results and higher ROI.

What is the financial value of post-sale mastery?

Post-sale mastery leads directly to increased revenue through repeat business, referrals, and upselling. For enterprises, it translates into higher lifetime customer value, reduced churn, and significant savings on acquisition costs. For individuals, it means hitting sales targets faster, earning higher commissions, and becoming top performers in their organizations.

Why is post-sale training critical in today’s business environment?

In the age of rapid change and endless alternatives, customers have higher expectations than ever before. Enterprises that ignore post-sale strategies risk losing clients to competitors who offer more value. This course equips teams with the skills needed to not just meet but exceed customer expectations, ensuring a sustainable competitive advantage.

How long will I have access to Post-Sale Basics course?

You’ll have unlimited access to the Post-Sale Basics course for 12 months. That means you can log in anytime, 24/7, to revisit lessons, practice strategies, or download resources—completely at your convenience.

How often will the Post-Sale Basics course be updated?

The Post-Sale Basics course will be updated regularly to ensure you always have access to the latest strategies, tools, and best practices in post-sale management. New videos and resources will be automatically added to your course library as they become available, keeping the content fresh and relevant to the ever-evolving marketplace. Best of all, these updates are included in your access—you won’t have to pay anything extra for the new materials.

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Tomas Chatila

Lead Instructor
ABOUT TOMAS
Tomas has worked with top tech and consulting firms across the globe, bringing real-world expertise to every lesson. As your coach, he’ll guide you step-by-step to ensure you master the skills needed to excel in post-sale success.